Your dedicated Case Manager has insurance experience — specifically trained to understand how to work with insurance companies — who will be your personal advocate to help you navigate through the insurance process.
Benefits investigation with Patient Authorization Form
Before Humatrope DirectConnect can contact you and begin working with your case, we must have your consent. We can do this a few ways. You can provide your permission via the electronic Patient Authorization Form below or by downloading a copy of the Patient Authorization Form and returning it via fax ((800) 642-5442), email (firstname.lastname@example.org), or mail to: Patient Authorization Form, PO Box 220301, Charlotte, NC 28222.
After we receive your permission, we can contact the insurance company on your behalf to request insurance coverage, which is called a prior authorization. Sometimes this is approved and sometimes it is denied. For prior authorization denials, eligible patients may also get support throughout the appeals process from Humatrope DirectConnect. Our Appeals Specialists are medical professionals with insurance experience who are able to help you:
- Understand the appeals process and how to work through it
- Write 1st- and 2nd- level appeal letters for eligible patients, review them with your doctor for approval, and submit them to insurance companies
- Your dedicated Case Manager will continue to serve as your main point of contact, and will follow up and provide updates to keep patients, caregivers, and doctors aware of the appeal case status.
*For internal appeals only. For on-label indications for commercially insured patients only. Appeals support is not available for patients who are residents of Massachusetts, Michigan, Minnesota, or Rhode Island or for patients who receive treatment from a physician who practices in those states. This program is also not available for patients whose prescription is paid in part or full by any government funded program, including but not limited to Medicare, Medicare Part D, Medicaid, Medigap, the VA, TRICARE/CHAMPUS, DOD, or any State Patient or Pharmaceutical Assistance Program. Offer void where prohibited by law. Available only in the United States (US) and Puerto Rico (PR) for residents of the US and PR. This is not a guarantee of insurance or financial assistance. All benefits are subject to the insured's plan. Under no circumstances shall Humatrope DirectConnect or Eli Lilly and Company be held directly or indirectly responsible or liable for payment of any claims, benefits, or costs.
Children who need growth hormone treatment need to start while they still have time to grow. Humatrope FastTrack is a program that helps eligible patients* start Humatrope as soon as possible. If you qualify and your doctor agrees, Humatrope FastTrack can help you receive Humatrope at no charge throughout the claims process while you’re waiting for approval.
*Patients must meet eligibility criteria for initial and subsequent requests. There is a possbility that coverage may ultimately be denied. Restrictions apply for patients who are residents of Minnesota and Rhode Island, or for patients who receive a treatment from a physician who practices in those states. This program is also not available for patients whose prescription is paid in part or full by any government funded program, including but not limited to Medicare, Medicare Part D, Medicaid, Medigap, the VA, CHAMPUS, DOD, TriCare, or any State Patient or Pharmaceutical Assistance Program. Absent a change in Massachusetts law, effective June 30, 2019, Massachusetts residents will no longer be able to participate in this program. Offer void where prohibited by law. Available only in the United States (US) and Puerto Rico (PR) for residents of the US and PR.
We'll stay in touch to offer help throughout your treatment experience, with updates on your insurance coverage status, follow-up while you start treatment, and assistance when it’s time to reauthorize your Humatrope prescription coverage.
Coping with therapy
Talking With Your Child About Therapy
You know your child better than anyone else, and talking often helps keep it that way. Throughout treatment, here are some tips to keep the conversation going.
Talk About Expectations. Keep your child involved from the start, and make sure you both know what to expect by talking with your healthcare professional. Kids who know what to expect from the start may have more of a reason to stick with their therapy.
Learn More Together. As you learn about growth and treatment, share what you discover with your child. This can help guide kids to the right kind of information, and help them feel more in control of their growth.
Keep Track of Questions. Answer questions as best you can, and write down questions you can't answer. Let your child ask the questions at the next doctor's visit — children may feel more in control if they understand what's going on.
Connect With Friends. Support groups throughout the country have programs focused on kids on a similar growth treatment journey, and they often meet once a year—giving you both a chance to learn more, connect with other families, and make new friends who can understand what you're going through.